Information & Reservations

 

  • Pricing for each of the programs
  • FAQ’s – Understanding onsite training

 

FAQ’s – Understanding Onsite Training

Facilitator travel fee may occasionally be included. Please contact us about your location. When travel is not included in the price we will:

    FAQ 1

    Provide you with an estimate before you book a program and establish a flat rate for travel.

    FAQ 2

    Work with your travel agency, and they can bill you directly

    FAQ 3

    Bill you for the actual travel cost.

    Onsite Training Pricing Schedule Notes

      • Onsite training is training that is delivered to a private group at their location.
      • Courses are priced per group, not per person.
      • Fees charged for onsite training do not include facilities or catering services.
      • All prices are quoted in Canadian dollars.
      • Prices quoted on the price chart are for training delivered in Canada.

      Answers to General Questions – Onsite Training

      How long are your onsite sessions?

      The half-day courses run three hours (i.e. 9am–12pm) and our full-day courses are 7 hours (i.e. 9am–4pm). We will work with your scheduling requirements to determine the exact timing for your program.

      What is the maximum participants I can put in each class?

      We have learned what size group works best for each of the courses we offer. If you have a large group, please call us so we learn more about your needs and find a way to accommodate.

      What do you provide and what are our responsibilities?

      Depending on the program, we will either ship handouts or send you a PDF to duplicate for your group.

      Do you sell products in class?

      We will recommend resources that will help support the training if asked, but will never sell products during classroom time.

      May I speak with the facilitator before the course?

      Please do; let us know if you have any special needs or accommodation of any sort and we will strive to meet your needs.

      Will lunch and refreshments be provided?

      Refreshments and meals are not provided; we ask that this be coordinated in-house; however, on request we will recommend or coordinate this for you. Meals and refreshments are provided for the finishing school and etiquette courses as it is part of the training program.

      Features

      Answers to Questions about Tailoring your Course

      I’ve reviewed your outlines, and I want certain elements from a few of them, can you create something tailored for me?

      Yes, we can work with you to determine the course agenda.

      I want something else, can you create a program for me?

      Yes, please contact us and we can custom design a training program for you.

      Can our company values, terms such as “guests” for our customers; can you build that in to reflect our preferred vocabulary?

      Yes, we can accommodate this.

      We have a new media officer; can you train one person for public appearance?

      Yes, we can provide specialized mentorship training.

      Answers to Questions About Training Material

      Will there be training material for the participants to keep?

      Indeed, training material will be provided.

      I would like to purchase your materials to use with my own programs. Do you sell your training programs?

      We do not sell our training programs to others. Depending on the program, we will either ship handouts or send you a PDF to duplicate for your group.

      Where do you get your training material?

      All training programs are professionally developed by Scharf International Consultants. All Social Etiquette and Savoir-vivre and Business Etiquette and Cross-cultural specialist training is through certification through the International Etiquette and Protocol Academy of London and personal experience of our CEO, Eleanor Scharf.

      Answers to Questions About Content Ownership

      Once you have delivered a program to our organization, do we have the right to continue using your content to deliver our own training?

      No. The fees shown on the pricing chart are for the course delivery. They do not cover content ownership. Without prior permission, it is not okay to hire us for the purpose of copying our work.